Cash on Delivery available all over Pakistan
OrganiK by H&U

Returns & Refunds Policy

Last updated 10 October 2026

We want you to be happy with every OrganiK by H&U order. If something isn't right, we will put it right. This policy explains how.

When we offer a replacement or refund

You can ask for a replacement or a refund if:

  • the product arrived damaged, broken or leaking;
  • you received the wrong product or the wrong size;
  • an item was missing from your order;
  • the product is past its best-before date on arrival, or is not as described on our website.

Time limit

Please contact us within 3 days of delivery. After that, we may not be able to help, because we can't be sure how the product was stored.

How to request a return or refund

  1. Message us on WhatsApp at 03030341234 or call 0303 0341234 within 3 days of delivery.
  2. Tell us your order number (for example HNU-261010-1234) and what went wrong.
  3. Send clear photos of the product, the label and the packaging. A short video of opening the parcel helps if the item arrived damaged.
  4. We will reply within one working day with the next step. In most cases we don't need the damaged item back. If we do, we will arrange the pickup or tell you how to send it, at our cost.

Items we can't take back

Because our products are herbal and food preparations, we can't accept returns of products that have been opened or used unless they arrived damaged, defective or not as described. We also can't accept returns because of a change of mind, taste or smell preference once a product has been opened.

Unopened products in their original sealed packaging can be returned within 3 days of delivery if you change your mind. In that case the return delivery cost is paid by you, and the original delivery charge isn't refundable.

Refunds

  • How you get your money back: we refund to your bank account, JazzCash or Easypaisa account. If you paid in advance, we refund to the account you paid from.
  • How long it takes: refunds are sent within 3 to 7 working days after we approve your request (or receive the returned item, if we asked for it back).
  • Delivery charges: if the problem was our mistake (damaged, wrong, missing or expired items), we refund the full amount including delivery.

Replacements

If you prefer a replacement, we send it free of charge as soon as the item is back in stock. If the product is no longer available, we offer a refund or another product of your choice.

Cancelling an order

You can cancel any order before it is dispatched by messaging us. If you paid in advance, we refund the full amount. Once an order has been dispatched it can't be cancelled, but you can refuse it at the door. In that case the delivery charge is deducted from any advance payment refund.

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