Frequently Asked Questions

Here are answers to the questions we are asked most often. If yours isn't here, message us on WhatsApp at 03030341234 and we will help.

Ordering and payment

How do I place an order?

Add the products you want to your cart, open the cart and press Checkout. Enter your name, mobile number and delivery address, choose a payment method and press Place order. You will get an order number straight away. You can also order by sending us a message on WhatsApp at 03030341234.

Do I need to create an account?

No. You only need your name, mobile number and address to place an order. We save your details on your own device to make your next order quicker, and you can track any order with its order number and your phone number.

Which payment methods do you accept?

We accept Cash on Delivery and Bank Transfer. With cash on delivery you pay the courier rider when your parcel arrives. If you choose advance payment, the account details are shown at checkout and after you place your order.

Will you confirm my order before sending it?

Yes. We call or WhatsApp every customer to confirm the order and delivery address before dispatch. If you need to change or cancel your order, tell us at this stage.

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched. Message us on WhatsApp at 03030341234 or call 0303 0341234 with your order number.

Delivery

Where do you deliver?

We deliver all over Pakistan through courier services.

How long does delivery take?

Most orders are dispatched within 1 to 2 working days of confirmation. Delivery usually takes 2 to 4 working days in major cities and 4 to 7 working days in other areas. See our shipping and delivery page for details.

How much does delivery cost?

Delivery costs Rs. 250 per order, anywhere in Pakistan. Orders of Rs. 5,000 or more are delivered free.

How can I track my order?

Use the track your order page with your order number and the phone number you used at checkout. Once your parcel is with the courier, we also share the courier tracking number with you.

Products

Are your products natural?

Our products are made from natural herbal ingredients in small batches, without artificial colours or fragrances. Each product page lists what is inside.

Are these products medicines?

No. Our products are traditional herbal preparations, not medicines, and they are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, are pregnant or breastfeeding, or take regular medication, please speak to your doctor before use.

How should I store the products?

Keep jars tightly closed in a cool, dry place away from direct sunlight, and use a dry spoon. Each label shows a best-before date.

Do you make products for bulk or wholesale buyers?

Yes. Message us with the products and quantities you need and we will send you pricing.

Returns and refunds

What if my order arrives damaged or wrong?

Message us within 3 days of delivery with your order number and a photo. We will send a replacement or give you a refund. Read the full returns and refunds policy.

Can I return a product I have opened?

For hygiene and safety reasons we can't take back opened herbal or food products unless they arrived damaged, defective or not as described.